speaker-info

Bruce McGregor

Executive Director - Customer Service - QBCC

Bruce is the Executive Director at the Queensland Building & Construction Commission (QBCC). ┬áThe QBCC is leveraging a range of Salesforce services including Service Cloud to deliver a new single view of the customer, across all of QBCC’s channels.

Driving Service Transformation through Co-designing with Customers

Driving Service Transformation through Co-designing with Customers

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Whilst Service Cloud sits at the heart of QBCC’s transformation, technology is not the core focus. ┬áBruce will speak about how co-designing new services with customers is most important to drive a service transformation shift that will make a positive difference to the needs of QBCC’s customers.

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