Executive Director - Customer Service - QBCC
Bruce is the Executive Director at the Queensland Building & Construction Commission (QBCC). The QBCC is leveraging a range of Salesforce services including Service Cloud to deliver a new single view of the customer, across all of QBCC’s channels.
Whilst Service Cloud sits at the heart of QBCC’s transformation, technology is not the core focus. Bruce will speak about how co-designing new services with customers is most important to drive a service transformation shift that will make a positive difference to the needs of QBCC’s customers.